Terms & Privacy

Privacy Policy

Your Privacy

Kahuna ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products or otherwise interact with us.

We may update this Privacy Policy from time to time by publishing the revised version on this page. We encourage you to review this page periodically to stay informed of any changes.

Information We Collect

Depending on how you interact with us, we may collect personal information including:

Full name
Delivery and billing address
Email address
Telephone number
Order and purchase history
Payment transaction information (excluding full credit card details)
Customer support enquiries
Marketing preferences
Any other information you voluntarily provide to us.

How We Use Your Information

We collect and use your personal information for purposes including:

processing and fulfilling your orders;
arranging delivery of your purchases;
providing customer support;
administering warranty claims;
processing returns and refunds;
complying with legal, accounting and taxation obligations;
preventing fraud and protecting our business;
improving our website, products and services;
responding to enquiries; and
where you have consented, sending marketing communications and promotional offers.

We will only use your personal information for purposes permitted under applicable privacy laws.

Marketing Communications

If you subscribe to receive marketing communications or otherwise consent, we may send you:

promotional emails;
newsletters;
special offers;
SMS or MMS marketing messages; and
product updates.

You may unsubscribe from marketing communications at any time by:

clicking the unsubscribe link included in our marketing emails;
using the unsubscribe option contained within SMS or MMS communications; or
contacting our Customer Service team.

Please note that even if you opt out of marketing communications, we may still send transactional communications relating to your purchases, warranties, deliveries or customer service enquiries.

Who We Share Information With

We do not sell your personal information.

We may disclose your personal information where reasonably necessary to operate our business, including to:

freight and courier companies delivering your order;
payment service providers;
warranty and repair service providers;
installation partners where installation services have been requested;
marketing and email communication providers;
website hosting, analytics and technology providers;
government authorities where required by law; and
other service providers assisting us in operating our business.

These providers are required to handle personal information appropriately and only for authorised purposes.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include physical, electronic and administrative safeguards appropriate to the sensitivity of the information we hold.

Payment transactions are processed through secure third-party payment providers.

Kahuna does not store full credit card numbers or payment security codes on its own systems. We may retain limited transaction details supplied by payment providers, such as the cardholder's name and the last four digits of the payment card, for transaction verification purposes.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

recognise returning visitors;
remember your preferences;
improve website functionality;
analyse website traffic and performance;
understand how visitors use our website; and
improve marketing and advertising effectiveness.

Some cookies may be provided by trusted third-party services such as website analytics, advertising or remarketing platforms.

You may disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.

Links to Third-Party Websites

Our website may contain links to external websites operated by third parties.

Once you leave our website, Kahuna has no control over those websites and is not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

Subscription Emails, SMS and Automated Notifications

Where you subscribe to our mailing list, purchase a product, request a back-in-stock notification, or opt in to receive promotional communications, you consent to receiving marketing communications from all partner websites in our portfolio, including Klika.com.au, Powertrain.com.au, Kahuna.com.au, Sarantino.com.au, Karrera.com.au, Orthonica.com.au and Christabelle.co and other websites we may launch in the future.

You also authorise us to use your phone number for marketing purposes.

You may withdraw your consent at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Browse and Cart Abandonment Emails

If you choose to receive browse or cart reminder emails, we may send reminders regarding products you have viewed or added to your shopping cart.

Product pricing, availability, promotions and shipping information contained within these emails are accurate at the time the email is generated but may change without notice before purchase.

Your Privacy Rights

You may:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
update your account information through your online account;
withdraw consent for marketing communications; and
request deletion of personal information where permitted by law.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

fulfil the purposes for which it was collected;
administer warranties;
comply with taxation, accounting and legal obligations;
resolve disputes; and
enforce our agreements.

When personal information is no longer required, it will be securely deleted, destroyed or permanently de-identified where appropriate.

Accessing or Correcting Your Information

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information as soon as practicable.

You may also access much of your personal information by logging into your customer account and updating your details.

Privacy Enquiries and Complaints

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:

Phone: 1300 456 283
International: +61 3 9790 0055

Email: sales@kahuna.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

Ongoing Promo & Offers

$10 Off First Purchase

New subscribers may receive a one-time $10 discount on their first purchase of $150 or more (excluding shipping).

The voucher is valid for three (3) calendar days from the date it is issued.

To qualify as a new subscriber, you must:

not already be subscribed to our marketing database;
not have previously unsubscribed from our marketing database; and
not have previously purchased products from Kahuna.

A valid email address must be provided. The voucher code must be received by email and entered during checkout to redeem the offer.

By subscribing, you consent to receiving marketing communications from us. You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We may refuse, suspend, or cancel a voucher if we reasonably believe the promotion was misused. We may also do so if fraud occurred or these Terms were breached.

We may withdraw or amend this promotion at any time, to the extent permitted by law.

This offer cannot be used in conjunction with any other promotion unless expressly stated.